News and press

Top 5 Things to know about Benchmarking your Vet Practice 23 Jul 2019

Top 5 Things to know about Benchmarking your Vet Practice

Website analytics, financial reports, social media measurement…information overload is a real concern these days. Perhaps you think you have too much information about practice performance already? Benchmarking though, is something quite different. It’s information with insight. If you would like to know whether your veterinary practice is more successful than others, whether any up or downturns are ‘just you’ or apply to everyone, or simply need more perspective to make the big decisions, the answer is benchmarking.

Here are just some of the reasons to use benchmarking to both measure and manage your data and to drive practice performance…

  1. Know where you are in ranking compared to other vet practices in your region. Your practice data gives you what you need to analyse your practice’s business performance but for a real understanding benchmarking will allow you to see how you’re performing in comparison to other vet practices.

  2. Identify areas in need of improved Practice Management. An efficient benchmarking service will give you all the tools required to quickly spot where the practice needs attention – it makes it easy to see trends moving in the wrong direction.

  3. Not just the Negatives. Use the results of your analysis in benchmarking to also recognise positive trends and take note to ensure the good results continue to improve. Can the methods that work in these areas be used elsewhere to increase practice revenue?

  4. Track your Key Metrics to diagnose practice issues before it’s too late. Using your data to benchmark your practice can give you the results you need to identify problem areas in practice performance - much like you would do with the results of lab tests done on one of your patients.

  5. Keep your Team on Track. Benchmarking your data gives insight into team performance. Keeping a check on this area of the practice can effectively improve internal communication. Giving your team the support they need can only lead to positive performance. Think about celebrating landmark achievements to improve wellbeing and motivation to help people appreciate the impact of all their hard work. Our free benchmarking service is the toolkit you need to guide your practice onto a successful path. Vet Viewer anonymously compares your practice with others in your region and nationwide.

Please do get in touch with us if you have any queries at all. Call us on 01403 800135 or email us. We are here to help! And if you’ve mislaid your VetViewer login details, please let us know - we can resend them and get you back up and running.

With very best wishes, Vanessa & Pip

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Everyday at Veterinary Insights is Bring your Dog to Work Day! 21 Jun 2019

21st June is the annual, nationwide Bring your Dog to Work Day. I believe this day is also celebrated internationally. The event was set up in the UK to help raise money for charities dedicated to making a difference to the welfare of dogs https://www.bringyourdogtoworkday.co.uk/join-the-fun

As I sit here writing, I’m casting my eyes around our office floor and see two scruffy and worn tennis balls, a scattering of the remains of a stick, and a bright pink mini rugby ball. There is also a very cosy looking dog bed under our conference table. But I’m missing the four-legged creature who has left this debris! Boris is our office dog, and he is a handsome, yellow Labrador who brings much joy and fun to our office.

In the next-door office, Boris has two friends who spend a lot of time popping in to visit Boris (and us for treats of course!). Ivy is a chocolate Lab and a delight to us all as she enters the office, always with a sweet look on her face and the wiggliest body as she wags her tail. Harvey is a black Lab and is quite timid but clearly loves to spend time with his friend Boris!

There is no doubt that Boris, Ivy, Harvey and the occasional visit from Hercules, a very cute, long-haired dachshund, create a stress free and fun office environment, which can only have a positive impact on the work we do here.

We hope that loads of businesses get onboard with Bring your Dog to Work Day this Friday. As an employee who is lucky enough to experience having a dog in the office every day, I would highly recommend it. With very best wishes, from us all at Veterinary Insights

Please call us on 01403 800135 or email enquiries@veterinaryinsights.com for more info on our VisioCare products and services, and VetViewer, our online benchmarking service.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

It’s Rabbit Awareness Week (RAW 2019): 1st – 9th June 2019 04 Jun 2019

This year, the emphasis of RAW is ‘Protect & Prevent’, to engage with rabbit owners in the UK and to make sure their rabbits are vaccinated against Rabbit Viral Haemorrhagic Disease 2 (RVHD2) and other fatal diseases.

Is your Practice raising awareness around rabbit welfare through all media channels this week?

Click here https://www.rabbitawarenessweek.co.uk/ to find out how you can run RAW in your practice, request a RAW pack and download heaps of RAW material to get your Practice involved.

Another great way to engage with pet owners about current animal health topics, and to let your clients know about loyalty discount schemes and promotions running at the Practice, is through our Visiocare My Buddy Pet App. This link will give you a taster https://visiocare.vetviewer.co.uk/mybuddy/ - have a look and if you’re interested in finding out more, please contact us OR if you’re going to be at Vet Festival at the end of this week, come and find us at our stand ST61A!

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

London Vet Show 2018 – Thank you for visiting us 19 Nov 2018

Thank you to everyone who visited our stand at the London Vet Show last week; we had a busy two days and it was lovely to meet people, and to welcome familiar faces.

We were proud to be able to showcase our new range of Visiocare products and services at the show, which we now offer through our partnership with Medi-Productions.

The Visiocare products and services are a unique combination of software solutions to manage veterinary client communication and are available individually or as part of a bundle:

VisioCare Consults – visual imagery of treatment options VisioCare TV – waiting room advice and information My Buddy Pet App – marketing and loyalty app

We’ve received loads of positive feedback, and we look forward to keeping in touch with you over the coming months.

If you would like more information about any of the products and services we offer, that you think would benefit and enhance the performance of your Practice, we would be delighted to hear from you. Please call us on 1403 800135 or email us enquiries@veterinaryinsights.com. Alternatively, here is a link to our VetViewer website https://www.vetviewer.co.uk/

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

“Oh my, what big teeth you have!” 13 Nov 2018

Most veterinary practices offer complimentary dental checks on animals during consults, but do pet owners fully understand the reason why this procedure is done?

A veterinary surgeon will explain why it is so important to ensure that the health of a pet’s teeth is not neglected, however the advice and explanation given during consultation may not be enough to engage the pet owner in a way that will ensure a pet is regularly checked to prevent dental disease.

Thinking about how to create a more interesting and effective consultation?

Visiocare Consult is the perfect tool to use when talking about dental care; it visually demonstrates, using simple and clear graphics, what is spoken about to the client – it reinforces the verbal explanation.

Whilst researching what dental procedures are offered to clients by vet practices in my surrounding area, I noted that most practices give dental care a mention on their websites or, as in one practice, they list their services on a Facebook page which includes a few lines about dental care and that they offer dental checks. Another veterinary practice offered a half price dental promotion one month and listed in detail what the procedure offered would include (and not include), but I came across very few veterinary practice websites which explain why dental care in animals is important.

Before deliberating whether to go ahead with a £125 (half price!) scale and polish procedure for my cat, as a pet owner, I would want to know exactly why and how the procedure would be helping my beloved pet.

A recent trial involving 60 different vet practices, showed a 51% increase in the uptake of dental procedures with practices that use Visiocare Consult compared with the vet practices who did not.

Furthermore, Visiocare Consult has the capability of sharing a link of the relevant video to a client allowing them to review the details in their own time.

Please have a look at http://visiocare.vetviewer.co.uk/ and we’re always very happy to receive a call on 01403 800135 or to hear from you by email at enquiries@veterinaryinsights.com.

Also, if you’ve misplaced your log in details for Vet Viewer, let us know – we can help you out, so you can continue to make full use of the service.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Have you signed up to VetViewer Equine yet? 29 Oct 2018

A few months ago, we launched the Equine version of VetViewer which, as with our standard VetViewer service, allows participating practices to anonymously compare business performance and activities against similar practices who are also using the service.

The service is provided by Veterinary Insights Ltd and is completely free to all Equine vet practices in the UK. All that we require in exchange is the data report which you will need to run at the end of each month. The service is GDPR compliant and all data submitted to us is stored securely and anonymously.

A diagnostic toolkit for your business

Here’s a reminder of what sort of data VetViewer Equine can provide you with, and reasons to get on board:

• An analysis of key areas of your business • An overview and breakdown of costs per section e.g. the Gross Profit section • KPIs can be identified • Areas where efficiency and profitability within the practice need improvement are highlighted • Activities and costs can be compared to other participating practices

Once you have all your key business metrics clearly defined from the resultant data, strategic business processes can be put in place to start enhancing and improving areas of your business that need attention. These may include, for example, looking at ways to refresh customer engagement by promoting specific procedures such as dentistry checks on horses. Or, there may be a need to focus on resource allocation within the practice.

Call us now on 01403 800135 or email us at enquiries@veterinaryinsights.com to register your interest in using VetViewer Equine. We will ensure your practice is onboarded quickly so that you can start reaping the benefits of this service without delay.

As always, we are committed to ongoing equine related improvements and enhancements to our benchmarking service and would welcome feedback on the service. We are open to suggestions to improve and make the service more relevant to all participating vet practices.

If you’re already registered to use VetViewer Equine but have misplaced your log in details, please contact us to help you get back on track.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Embracing Social Media 18 Sep 2018

We all know of friends and colleagues who fully immerse themselves in social media, who understand all the intricacies of, for example, Facebook - and broadcast every detail of their life at every given opportunity, and then there are those who simply dip in and dip out as and when. Whatever the case is, all of us who use social media are making connections, reuniting and linking with different audiences and this just on a personal level.

And then there is Social Media Marketing for Businesses

When thinking about ways to promote your Practice, to broadcast special offers and announcements or just to get your name out there, the simplest, and one of the most powerful and cost effective ways to do this is by using one or more social media channels.

There is no doubt that social media marketing, used efficiently and consistently, has the potential to be a very powerful marketing tool. It’s likely that many of your current clients are active on social media, and by connecting with their veterinary practice online, the audience your Practice is exposed to is instantly broadened. Remember, social media marketing is all about increasing client engagement.

It doesn’t have to be complicated!

Once you start delving deeper into how social media platforms work to market businesses, it’s easy to become overwhelmed by the amount of detailed information there is online. But it does not need to be complicated, and a helpful way to focus and decide which social media to use in your business is to read a few success stories - case studies on companies whose growth has accelerated and taken off by embracing social media marketing. There are heaps of case studies available online to read about with examples of content.

If you want to make your Practice stand out and increase client engagement, it’s time to embrace social media – and keep going with it so if you’ve already set up a Facebook page, task someone with posting regular updates, make them fun as well as informative to keep your Practice at the forefront of everyone’s mind! Or, allow a specialist to take the strain – there are plenty of freelance writers who work with vet practices, keeping you up to date with local content, for a small fee.

Check out our Veterinary Insights Facebook page http://www.facebook.com/vetviewer to see what we’re up to, and as always please don’t hesitate to contact us to chat about any of our services. Please phone us on 01403 800135 or email enquiries@veterinaryinsights.com.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

VisioCare - MyBuddy Pet App 16 Sep 2018

MyBuddy which completes the trio of VisioCare services is a marketing and loyalty pet App designed (as with VisioCare Consult and VisioCare TV) to enhance communication and engagement between the Client and the Vet.

How does your practice communicate with pet owners?

I received a letter in the post this week reminding me that one of my cats was due for her booster vaccination - the letter also talked about the importance of revaccination, extra checks that can be given at the time of vaccination and other offers available at the vet practice.

I’ll be completely honest; until writing this blog, I had only read the first line of the letter reminding me the vaccination was now due (and I wasn’t planning on reading anymore).

Would I have preferred to receive a notification via an App which not only reminded me about appointments and routine treatments, but also supplied me, if needed, with useful information about my cats’ health and wellbeing? Absolutely, I would!

Fully integrated for maximum communication

MyBuddy has the capability to do all of this and more. The App can be linked with routine practice interactions and reminders are sent to the pet owner using push notifications. The App can be used as a marketing channel (think flea treatment promotional offers and puppy party sessions); it can link users to relevant service providers, for example, groomers and doggy day care services, and client queries can be effectively dealt with by the practice via the App alleviating the need for lengthy phone calls.

MyBuddy has huge potential to build client engagement and loyalty by its simple and easy to use format as a most effective communication tool.

Please have a look at our VetViewer website visiocare.vetviewer.co.uk which will supply you with more details on all three VisioCare services we now provide through our VetViewer website. And if you would like to talk to us or arrange for a demonstration either face to face or via Webex, please do contact us the usual way on 01403 800135 or by email enquiries@veterinaryinsights.com.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

How do you communicate complex treatments to your clients? 14 Sep 2018

Having conversations with pet owners about complicated conditions that require sensitivity in delivery, as well as a professional explanation, can take precious time for all concerned. Verbal descriptions of diagnosis and treatments, and sometimes hand drawn diagrams, may not always result in clients fully understanding all the details.

VisioCare & MyBuddy

You may already be familiar with the VisioCare and MyBuddy services; a range of interactive software tools developed by Medi-Productions with pet owners in mind; to manage and improve veterinary client communication. This is achieved by educating clients on specific matters concerning their pets’ health and wellness.

This intuitive suite of software tools enhances client engagement by explaining complex conditions and recommended treatments through highly sophisticated (yet simplified) graphics in the form of animations and videos. VisioCare and MyBuddy services have a proven success rate, used by veterinary practices in France and the USA, as well as some vet practices in the UK.

And now, with our ever improving VetViewer benchmarking service, Veterinary Insights has teamed up with Medi-Productions to become an exclusive distributor of this global software solution.

Maximum practice efficiency and increased revenue

By providing your clients with the option to become more engaged through increased levels of understanding about pets’ conditions and treatments offered, this immediately improves your veterinary practice in terms of efficiency and engagement with your clients. Client decision making about opting for proper treatment for the pet is made easier, and overall, improved productivity increases practice revenue.

We will shortly be including more detail on our partnership with Medi-Productions and the VisioCare and MyBuddy service on our VetViewer website. In the meantime, please have a look at http://visiocare.vetviewer.co.uk/, or contact us on 01403 800135. As always, we would also be happy to hear from you by email at enquiries@veterinaryinsights.com.

And, if you’ve misplaced your log in details for Vet Viewer, please contact us – we can help you out so you can continue to make full use of the service.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Introducing VisioCareTV 05 Sep 2018

We hope our recent blog on the VisioCare Consult service and the link to the website visiocare.vetviewer.co.uk has given you the information needed to fully understand the potential benefits and enhancements this service could bring to your Practice. As always, please don’t hesitate to contact us at Veterinary Insights for further details.

Now, let’s tell you about VisioCare TV, another exciting and impressive service from the VisioCare range of products which we are very pleased to be able to provide through our Vet Viewer website in partnership with Medi-Productions. VisioCare TV is a communication tool specifically aimed to enliven the waiting room experience.

Entertainment whilst you wait…

The practice waiting room experience has its moments from a pet owner’s perspective – it can be fun to see other pets in the room, and occasionally even other pet owners can provide entertainment - a recent visit to my vet practice with my cat coincided with us sitting in the waiting room with two other cats, and their owner who had fallen asleep, snoring whilst waiting to see the vet! Not all waiting rooms can guarantee this sort of entertainment, so with this in mind, it might be worth considering the installation of VisioCare TV to your waiting room.

What does this service provide?

VisioCare TV provides educational, animated messages about pet health which can be shown on a screen in your reception area or waiting room. The animations have been put together with your clients in mind. Although most of the topics which are explained can have potentially serious implications for pets, some are presented in a humorous way which adds a bit of fun as well as being informative.

Healthier pets, healthier practice revenue

VisioCare TV creates an impressive image for your practice but most importantly, it educates your client on pet health, providing them with knowledge and confidence on a whole range of topics. Taking better care of their pets equals healthier animals and consequently increased practice revenue.

For further information on this innovative and impressive technology, please contact us at Veterinary Insights; we will be happy to hear from you. Please phone us on 01403 800135 or email enquiries@veterinaryinsights.com.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Why you need VisioCare TV in your Practice waiting room 03 Sep 2018

If our first reveal on VisioCare TV didn’t quite convince you, we’d like to tell you a bit more about how well this service can fit in with any Veterinary Practice waiting room environment, and how it can complement the visual communication tool VisioCare Consult. We’ve also looked at other waiting room TV options as a comparison.

First impressions count

VisioCare TV software has an expansive library of topical and standard but essential content – the animated messages follow themes on subjects such as fleas, dental care, diet etc. New content can be uploaded regularly to avoid monotony, and there is enough varied content to avoid the more frequent visitor to the practice becoming ‘over-educated’ on any subject. There is also an option to include a presentation of your Practice – a ‘guided tour’ of the surgery, equipment and services showing images of your practice and photos of your team members, adding a more bespoke and welcoming touch to the full package.

Making connections

VisioCare TV has been proven to quickly engage people through its entertaining and quality 3-D animations, and even those disengaged clients who use their waiting time to reflect on their day will likely absorb the short, animated messages and the relevance of the video clips to their pet’s health. This engagement in the waiting room prompts pet owners to ask Vets during consultation for further explanation on specific concerns.

How does it compare?

There are other TV services available for veterinary practices, with informative content which are also designed to enhance the client’s waiting room experience. However, we believe, when it comes to innovative presentation, VisioCare TV’s sophisticated graphics and our library of animations, which is far larger than any other TV service provider, puts us a notch above the rest. VisioCare TV and the added value services of VisioCare Consult and VisioCare My Buddy are intrinsically linked creating a combination of highly effective communication tools for any Vet practice.

Here’s the link to our website visiocare.vetviewer.co.uk for further information, and as always please don’t hesitate to contact us for more detail about any of the VisioCare products we offer at Veterinary Insights. Please phone us on 01403 800135 or email enquiries@veterinaryinsights.com.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Does your Practice have an online system for recording and keeping track of all your Assets? 02 Sep 2018

How efficient is your system when you need to extract information pertaining to practice equipment? For example, checking the valuation of equipment for insurance purposes and making sure you are insured for the correct amount. How easily and quickly are you able to access this information?

A centralised system for logging all Asset related details

Veterinary Insights will shortly be launching and offering vet practices a new service; a website which will allow all practice equipment to be accurately logged in one place, saving you time and creating increased levels of efficiency within your practice.

It will be possible to record detailed information for each piece of equipment including specific value, quantities, as well as maintenance and service records of equipment used in the practice. The service will also have the capability of tracking equipment should items go missing.

One designated and authorised member of staff will be issued with the task of updating the service to allow for a secure setting and accountability. Keeping records fully updated and maintained in the easy to use site, will enable accurate and efficient access in the event of practice inspections including the Practice Standards Scheme.

If this service sounds like it could positively benefit your practice, and If you would like to learn more about how all your assets can be recorded together onto one single platform for efficient tracking and monitoring purposes, please contact us on 01403 800135 or email us at: enquiries@veterinaryinsights.com

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Calling Volunteers for a new service in Vet Viewer 22 Aug 2018

VetViewer Plus is an add on service to VetViewer which Veterinary Insights will be launching for vet practices at the end of August 2018. We’ve been working on ways in which VetViewer could further add value to your use of the system and ultimately, to the successful running of your Practice.

Would you be interested in trialling our new service?

In order to test the service, we’re looking for volunteer practices to trial VetViewer Plus for a sufficient period of time to be able to feedback to us, so enabling us to refine the service (if need be), ready to be available for all vet practices.

Future Opportunities for your Practice

We are always looking to improve and enhance our systems and services, and VetViewer Plus has evolved from this ethos. The new service will give you the opportunity to simulate and model activities, to see what impact specific changes will mean to the future of your Practice.

What sort of impact are you looking for?

• VetViewer Plus will allow you to simulate increased rates of activity, to see what would happen if the practice focused on an existing activity, for example, dentistry. Is this a service that needs to be promoted within the Practice? • You will be able explore ways of restructuring price in different activities; perhaps to investigate increasing the cost of vaccinations, or lab tests and imaging. • The ability to compare products and activities across practice sites will be available – are there discrepancies that need highlighting and resolving? • The format of displaying data on VetViewer Plus will not only be graphical, it will also include a table format providing more depth to your data analysis.

If the above has sparked an interest, and if you’re keen to find out more about our new service, please contact us as soon as possible and find out how you can become one of our Volunteer Practices for VetViewer Plus.

In the meantime, make use of all the key data stored on VetViewer to monitor, benchmark and analyse your practice’s performance, and to compare your stats against other participating vet practices. Log in to www.vetviewer.co.uk. And as always, please call us on 01403 800135 or email enquiries@veterinaryinsights.com if you have mislaid log in details or have any queries.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

How do you communicate complex treatments to your clients? 10 Aug 2018

Having conversations with pet owners about complicated conditions that require sensitivity in delivery, as well as a professional explanation, can take precious time for all concerned. Verbal descriptions of diagnosis and treatments, and sometimes hand drawn diagrams, may not always result in clients fully understanding all the details.

VisioCare & MyBuddy

You may already be familiar with the VisioCare and MyBuddy services; a range of interactive software tools developed by Medi-Productions with pet owners in mind; to manage and improve veterinary client communication. This is achieved by educating clients on specific matters concerning their pets’ health and wellness.

This intuitive suite of software tools enhances client engagement by explaining complex conditions and recommended treatments through highly sophisticated (yet simplified) graphics in the form of animations and videos. VisioCare and MyBuddy services have a proven success rate, used by veterinary practices in France and the USA, as well as some vet practices in the UK.

And now, with our ever improving VetViewer benchmarking service, Veterinary Insights has teamed up with Medi-Productions to become an exclusive distributor of this global software solution.

Maximum practice efficiency and increased revenue

By providing your clients with the option to become more engaged through increased levels of understanding about pets’ conditions and treatments offered, this immediately improves your veterinary practice in terms of efficiency and engagement with your clients. Client decision making about opting for proper treatment for the pet is made easier, and overall, improved productivity increases practice revenue.

We will shortly be including more detail on our partnership with Medi-Productions and the VisioCare and MyBuddy service on our VetViewer website. In the meantime, please have a look at http://visiocare.vetviewer.co.uk/, or contact us on 01403 800135. As always, we would also be happy to hear from you by email at enquiries@veterinaryinsights.com.

And, if you’ve misplaced your log in details for Vet Viewer, please contact us – we can help you out so you can continue to make full use of the service.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

VisioCare Consult – Visual Imagery of Treatment Options 28 Jul 2018

We recently told you about the exciting addition to our Vet Viewer website, our new venture and partnership with Medi-Productions to become an exclusive distributor of VisioCare software. If you haven’t already done so, please take a look at the website: visiocare.vetviewer.co.uk

A software tool to complement your consultations with pet owners

VisioCare Consult is just one of the services in the VisioCare range. This easy to use software brings an educational and interactive visual communication piece to the consultation room through high quality 3D graphics and animation. It can be used as a complementary tool during consults to visually demonstrate complex conditions to clients about their pet’s illness, and the suggested treatments on offer.

Informed and Educated Clients

Clients may find it difficult to fully comprehend verbal explanations of an animal’s condition especially during sensitive times when their pet is suffering. And when a decision about what course of action to take needs to be made, the entire experience can become completely overwhelming.

VisioCare Consult has the proven ability to transform conversations with clients by helping to explain a wide range of topics and relevant treatment procedures in a simplified and understandable format.

A client who is informed will have increased levels of engagement and confidence to make the right choices when it comes to their pet’s treatment. This has already been noted by vets who currently use VisioCare Consult within their practices. With a better understanding of a pet’s illness, decision making about which treatments to opt for, and whether to proceed with treatment becomes easier.

A Communication Tool to Enhance your Practice Image

The VisioCare Consult tool can be demonstrated via an array of videos, animations and 3D images during consultation, and treatment options can be emailed to clients so that discussions can be had privately with other family members should there be a need.

For further information on this innovative and impressive technology, please contact us at Veterinary Insights; we will be happy to hear from you. Please phone us on 01403 800135 or email enquiries@veterinaryinsights.com.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Exciting new launch 23 Jul 2018

Dear Veterinary Benchmarkers

We are very excited to inform you that we have teamed up with Medi-Productions UK Ltd to support them in their acclaimed VisioCare and MyBuddy range of services.

As part of our ongoing development of services to vet practices, we were keen to find a partner that would allow us to maintain our vision of helping vet practices better understand their business, their clients and their activity.

With our Vet Viewer benchmarking service, you can already understand how you compare to other practices, and shortly we will be launching a series of enhancements that will add the possibility of simulating a change in your activity, within Vet Viewer. And now, with VisioCare and My Buddy, you will be able to much better manage the way in which you communicate to your clients, and keep them engaged with your vet practice. In fact, some of you will already be using the VisioCare services, as the range has been available in the UK for the past couple of years.

Practices using the services have found that the tools allow the vets to better engage with the clients before and during a consult, especially for complex or expensive treatment, and then maintain the engagement of the clients when they are away from the practice. Sounds too good to be true? Well, several hundred practices in France and the USA already use these services, as well as many in the UK, and analysis shows that vets, nurses and receptionists save precious time in dealing with clients, and increases in uptake of routine but complex treatments. For example, the VisioCare Consult tool has been shown to lead to a 51% increase in uptake of dentals, compared to vets using models or hand drawn diagrams.

We will be adding a new section to our VetViewer website giving you some more detail about this, but in the meantime, you can find out more at visiocare.vetviewer.co.uk

As ever, please don’t hesitate to contact us if you have any questions, or want to know more.

Kind regards, Alexander Arpino

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Equine Practice Profitability 23 Jul 2018

Hello Veterinary Equine Benchmarkers

Did you know you can use Vet Viewer Equine to assess your practice profitability in a very simple manner? With the recent launch of our Vet Viewer Equine benchmarking service, we have been monitoring its usage by participating equine vet practices and want to make sure practices are using the service to its full potential. Assess Practice Profitability The Gross Profit section in Vet Viewer Equine is a useful dashboard which allows practices to get an overview of their top line costs with percentage margins. To gain real benefit from this tool and to be able to see how your Practice is performing, ensure monthly costs (salaries from each sector of the Practice and all purchase costs relating to Wholesalers, Laboratories and Waste) are correctly entered into the Practice Costs section on Vet Viewer Equine. This data is then used to create the overview and breakdown in the gross profit section.

Imminent Enhancements

The importance of updating your costs and data will become more relevantwith the imminent launch of our Benchmarking version of the Profit dashboard. This will allow you to do comparisons with other participating Equine Vet Practices. Remembering always that the all submitted data is secure and provided anonymously. As always, we are committed to ongoing equine related improvements and enhancements to our benchmarking service and would welcome feedback on the service. We are open to suggestions to improve and make the service more relevant to all participating vet practices.

Please contact us with any helpful suggestions you may have, or queries about Vet Viewer Equine. We would be delighted to hear from you. Our phone number is 01403 800135 or email us at enquiries@veterinaryinsights.com.

And, if you’ve misplaced your log in details for Vet Viewer Equine, please contact us – we can help you out so you can continue to make full use of the service.

Best wishes, Alexander Arpino

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

How many small furries do you see? 01 Jun 2018

The Small Furry panel is quite expansive, with members such as the Syrian & Dwarf Hamsters, Mouse, Rat, Gerbil, Degu, Chinchilla and of course the Guinea Pig. All these members of the small furry club slot into one group in Vet Viewer. It’s worth noting however that Rabbits, although small and furry, have a separate category on Vet Viewer for recording data relating specifically to them.

According to figures taken over the course of 2 years (survey done by the statistics portal, Statista), the rabbit is the UK’s third most popular household pet, followed closely in 5th & 6th place respectively, by the Guinea Pig and Hamster. Taking a look at the Practice animal page on Vet Viewer and the pie chart which shows the Average animals seen (FTE), we can see a decent sized proportion of small furries are visiting vet practices.

Is it the right time to make some strategic changes in your Practice?

If small furry consults have increased at your practice in line with what the stats are suggesting, here are a couple of points to consider:

• Are you charging adequately for small animal consults? Your time spent with these smaller animals is just as valuable as with the larger visitors to your surgery. Analyse and compare your average consult fees on Vet Viewer and assess whether you are charging appropriately.

• Have you considered employing a small furry specialist? If attendance figures for rabbits and smaller animals rise, it might be beneficial to have a dedicated specialist in the practice to support this area.

Take time to make use of all the key data stored on VetViewer to monitor, benchmark and analyse your practice’s performance, and to compare your stats against other participating vet practices. Log in to www.vetviewer.co.uk. And as always, please call us on 01403 800135 or email enquiries@veterinaryinsights.com if you have mislaid log in details or have any queries.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

How do your consults compare? 21 May 2018

Are you keeping abreast of how other veterinary practices are faring in comparison with your own practice from a consults perspective? Why not take a moment to review your average figures on VetViewer, to seehow many cases per FTE your practice is achieving monthly, as well as the average monthly fee per consultation, and compare statistics with other participating practices. The Practice products and activities page on VetViewer lists your figures against the average panel and loads all this information onto a pie chart for a visual comparison.

Room for improvement?

Should your average costs seem lower in comparison with other vet practices (or indeed SPVS or non-SPVS practices), have you thought about what measures could be put in place to improve processes and procedures to enhance your practice figures? There’s an interesting article (Vetsnet, April 24 2017) about the time allocated per consult within a practice. This practice did a ‘test & learn’ to establish the most beneficial length of time for a consultation, taking into consideration the needs of the client and their pet/s, and the financial implications for the practice itself

Client Satisfaction & Retention

The practice trialed 5 minutes consults for a period of time, and although this method created an efficient, streamlined process, it meant limited meaningful engagement with clients and pets. The eventual outcome of the trial was to run with 15 minutes per consultation which allowed:

· enough time to engage with the client · a thorough examination of the animal · detailed discussions about treatment options

This level of engagement and thorough attention to detail lead to increased client satisfaction and retentions - a happy client (and animal) won’t move to another practice. A more comprehensive treatment plan for the patient may result from the longer consult, and this may lead to more income for the practice.

Take time to make use of all the key data stored on VetViewer to monitor, benchmark and analyse your practice’s performance, and to compare your stats against other participating vet practices. And as always, please call us on 01403 800135 or email enquiries@veterinaryinsights.com if you have mislaid log in details or have any queries.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Spring is (almost) in the air... 04 Apr 2018

Hello Veterinary Benchmarkers

We had a small taste of Spring the other day; it was almost tangible and then so rudely taken away from us. However the Spring Equinox, when day and night are nearly equal in length, is behind us now and with a bit of luck it won’t be long before we feel the warmth of the sun. While we welcome the longer days and rid ourselves of winter gear, so we need to be aware of the hatching and awakening of pesky parasites, such as fleas and ticks. With pet owners in mind, is this an appropriate time to remind them of the preventative measures they need to take to protect their pets?

Spring into Action

Our VetViewer benchmarking service provides useful key metrics on your practice’s activities enabling you to analyse your KPIs, and gain insight into, e.g. how many pets are being treated in the anti-parasitology category, and what the average spend is per pet. With key information at your fingertips, you can make strategic decisions.

Do pet owners need to be encouraged to sign up to regular treatments?

Although not all ticks carry disease, performing a regular tick-check after walks (on ourselves and our pets) should become habit over the forthcoming months. Ticks lurk in all parts of the UK (although they are more prevalent in areas such as the New Forest and the South Downs, for example), and whilst they can be found clinging to long grasses and shrubs, they easily attach themselves to their host as they brush past. At this stage, the tick is small and can easily go unnoticed. If it’s not removed from the body, it will feed on its host’s blood (up to 7 days if not disturbed), growing and becoming grey in colour, eventually falling off the body.

Empower your clients to take control so preventing the onset of health complications caused by flea infestations, or illness from tick-borne diseases.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Just keep smiling... 19 Mar 2018

I was just about to start writing when my kitten flopped onto my keyboard and fell asleep, causing my heading to become a crazy mishmash of letters and symbols. Of course, I couldn’t move her, she seemed so comfortable. I’m sure that even if a small child had done the same (well maybe not flopping onto the keyboard and falling asleep), I would’ve smiled and let it go. Little hands (and paws) are capable of causing all sorts of nonsense!

If a work colleague had taken over my work space without permission, how irritated I would have been. There are people who behave like that; I’ve come across the sort - they are usually the same people who state the obvious, instructing you to do something when you’re already on the case.

What people related challenges do you face at work?

There is always a certain amount of complaining to be made by some clients, in any environment, and no doubt some pet owners have their moments of frustration, for their own reasons, and if you happen to be seated at the Practice reception desk, I imagine any negativity from unhappy clients is unleashed your way for you to bear the brunt.

Training courses are available to teach us how to remain calm in these situations; to listen to the customer, show empathy, and then to finally have your say which will be to agree with everything they’ve said. I have a short list of my very own advice to give out for awkward client situations:

Always make eye contact with the person who is disgruntled, it shows honesty and transparency; ‘Listen to your breath’ (if you practice yoga or meditate you will be familiar with this breathing exercise). Once mastered, it can put you in a very calm state of mind; and lastly Smile… but perhaps not while your client is in the full throws of their rant – only once you’ve ‘listened’ and are ready to respond. One more bit of advice or suggestion once you’ve resolved things: make a cup of tea and sit down for a VetViewer session. Log in to www.vetviewer.co.uk to get a comprehensive insight into your practice’s activities. As always, if you have mislaid your log in details, or have any questions, please contact us on 01403 800135 or email us enquiries@veterinaryinsights.com

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Coffee, Tea or G&T? 28 Feb 2018

Whether there is a scheduled ‘tea’ break in your practice or not, I believe that a couple of short breaks during the day are essential in the workplace. Even if you’re neither a coffee nor tea drinker (one of my work colleagues enjoys a mug of water), taking part in the drink making session not only allows you time to rest weary eyes and to stretch tense body parts; it can also be a bonding time with your team, a time to have a laugh (or a moan!) with your fellow work people, for a few minutes… even with those who have a tendency to be somewhat annoying at times.

I’m mostly a coffee drinker, however, recently a friend made me a cup of Earl Grey tea (black, no sugar) which I so enjoyed and since then, every afternoon at work, I find that I need that cup of tea. It’s a refreshing and fragrant replacement to my usual black coffee and gives me a little boost of inspiration, a mood lift at that point in the afternoon when there is the possibility of a ‘dip’. In fact, just what I need to work on processes and procedures in the office which need attention! And for all our participating vet practices, an ideal time to log in to VetViewer to gain valuable benchmarking in all areas and activities within your practice.

According to one survey, British workers lose 24 minutes a day making tea or coffee along with the whole ritual involved, which includes general chitter chatter! Understandably, this will always be of concern to the powers that be, however, Bosses, please do take into consideration the benefits of the tea break which, in my opinion, outweigh the potential loss in productivity. Your staff will be more content and refreshed from their break, and not only that, stepping away from the reception desk doesn’t necessarily hinder the flow of work - there is always the possibility of potential brilliant ideas (work related of course) that may form from discussions had whilst brewing a cuppa.

Our VetViewer service does not include an analysis for tea breaks in your practice, but if used efficiently as a tool to highlight strengths and weaknesses in key activities, it will allow you time to factor in an extra, and more than likely, much needed tea break before reaching for that G&T at the end of the day.

As always, log in to www.vetviewer.co.uk to access the data you need to analyse, benchmark and monitor your practice’s performance.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Dashboard upgrade 24 Jul 2017

Following on from feedback from VetViewer users, we’re delighted to announce that we have made a significant upgrade to the dashboard page of VetViewer. The issue that people were telling us about was that it wasn’t possible to compare last year’s performance against this year’s, as the dashboard only showed 12 months of data. This meant that if you wanted to compare, say, June 2017 against June 2016, you had no way of doing so, as the earliest month displayed was July 2016 (ie 12 months back from June 2017).

We’ve fixed this, in a very simple manner. The dashboard now shows 18 months of data, allowing users to compare a month against the same month a year ago, and also, as an additional advantage, gives users a more long term view of what’s been happening in their practice.

We hope that you like the new dashboard. As ever, please contact us if you have any questions, and as ever, keep your feedback rolling in!!!

Best wishes,

Alex A, Emma, Alex S, Guha and Julia.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Active Animals in your practice 17 May 2016

A new feature has been added to the Vet Viewer benchmarking website service: the ability to view in a graph how many active animals your practice has, and how many are gained or lost each month. This piece of vital information can be seen from within the SPVS-member section of Vet Viewer, and is updated monthly.

How do we define active animals? These are simply those animals that have been seen at the practice at least once in the past twelve months. Similarly, a new animal is one that’s not been seen before at the practice, and a lost animal is one that’s not been seen within the most recent twelve months.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

New Coding Feature at VI! 03 Mar 2016

Veterinary Insights have released an important new feature in the vetviewer.co.uk website, allowing member practices to check and update the any transactions received in the regular monthly data. This is important as some practices may use obscure terminology to describe transactions - for example what’s called “Routine dental” at one surgery may be known as “Dent_type_1” in another. The key to benchmarking is to ensure that data is coded correctly, and this new facility will allow vets to further improve the accuracy of the data within VetViewer.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

SPVS signs 3 year agreement with Veterinary Insights 12 Feb 2016

Veterinary Insights announced that they have signed a 3 year agreement with SPVS, the leading UK organisation supporting vets in practice.

The signing of their agreement took place at the conclusion of the recent SPVS / VPMA Congress at the Celtic Manor Resort in Newport in January 2016.

Under the terms of the agreement, Veterinary Insights will provide SPVS members with additional, exclusive benefits. These benefits further enhance the comprehensive and widely recognized Vet Viewer benchmarking service, which enables all participating practices to monitor and compare their own activity against the other vet practices in the panel.

Over the past year, Veterinary Insights has continued to improve the business metrics available to SPVS members with the panel now comprising well over 200 practices and growing steadily month on month.

Incoming SPVS President Stephanie Writer-Davies said “The Vet Viewer Benchmarking Service is providing tangible benefits for our members and as more practices join the panel, we will add regional data to the national picture improving the service still further”.

She added, “Veterinary Insights’ expertise will enable us to improve a number of the services we offer, including our Salaries & Fees survey, and we will announce the details of this later this year”.

Alexander Arpino, Managing Director of Veterinary Insights said ‘The agreement gives us the opportunity to support SPVS across a number of platforms and make these valuable services easily accessible to their members. We were delighted with the larger than expected turnout for the Vet Viewer benchmarking presentation we gave at Congress this year and we are also supporting the launch of the new Profitability Benchmarking Tool so members will have a suite of services on offer to support their business activities.”

The Vet Viewer service is independent, secure and anonymous and is currently offered free of charge to participating vet practices in the UK. SPVS members benefit exclusively from enhanced analysis and comparison tools.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Veterinary Insights and SPVS celebrate a year of Vet Viewer Success 26 Jan 2016

With the annual SPVS / VPMA Congress taking place on the 28th to 30th January 2016, Veterinary Insights is delighted to celebrate a year of success with its Vet Viewer Benchmarking Service which launched at Congress last year.

Over the past year, Veterinary Insights has continued to improve the business metrics available to SPVS members with the panel now comprising of well over 200 practices and growing steadily month on month.

In response to real practice demands, Veterinary Insights has added extra functionality to the service, with many other new features already under development for 2016.

Alexander Arpino, Managing Director of Veterinary Insights said ‘We have been delighted with the response and interest we have received from veterinary practices and we know from our many conversations that the service is being actively used to fine tune practices’ profit and efficiency. With many of our new sign-ups now being word of mouth referrals, this is the best endorsement we could wish for.’

Veterinary Insights is running a session as part of the Conference Programme on Benchmarking with Vet Viewer. The session will be co presented by Alexander Arpino, MD of Veterinary Insights, and Nick Stuart, President of SPVS and will consist of a walk through of how the service works and how members can derive the maximum benefit from it.

As part of the presentation, Alex and Nick will also present the new financial benchmarking tool. Specifically developed for measuring practice profitability, it is one of the new features to be added this year.

Commenting on the year’s success, Nick Stuart, President of SPVS said ‘It has been an exciting time progressing the Vet Viewer Benchmarking Service with Veterinary Insights over the last year. Their expertise is enabling us to provide more tangible benefits for our members and we look forward to continuing the development of the service with them.’

The presentation will take place on Saturday January 30th at 2.10pm and full details can be found in the conference programme.

Veterinary Insights is also exhibiting at the SPVS / VPMA Congress and will be located on Stand 32.

The Vet Viewer service is currently offered free of charge to participating panel members.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Visit our stand at the VPMA / SPVS Congress, Celtic Manor Resort, Newport: 28th – 30th January 2016 05 Jan 2016

The Veterinary Insights team will be exhibiting at the forthcoming SPVS/VPMA event at the Celtic Manor Resort later this month.

http://vpma-spvs-events.co.uk/spvs-vpma-congress-2016/

If you are a veterinarian and would like to learn more about our Veterinary Benchmarking Service we will be located on stand 32 and would pleased to meet you and give you a demonstration of how it works.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Vet Viewer Benchmarking Workshop at June Technology Day 02 Jun 2015

Following the launch of the Vet Viewer Benchmarking Services at Congress in January, Veterinary Insights will present a workshop demonstrating the service as part of the Focus on Technology for Profitable Practice day on Wednesday 17th June, 2015.

The service tracks business metrics, benchmarking and profitability and SPVS Council member Cathal Carr will additionally share his user perspective based on his in practice experience to date.

The event takes place at De Vere Staverton Park Hotel, Daventry, Northamptonshire NN11 6JT.

Speaking from their offices in Haywards Heath, Alexander Arpino Managing Director of Veterinary Insights, said “We have been delighted with the take up of the service by SPVS members since January and, as users get more experienced and confident using the service, we will be able to add additional functionality in the future”.

The President of the Society of Practising Veterinary Services (SPVS) Nick Stuart said “We continue to work closely with Veterinary Insights to give our members practical tools that utilise the latest technology to drive their businesses forward.”

The service is currently provided free of charge to participating veterinary practices and can access the majority of PMS’s used in the UK with the security and anonymity of information assured in accordance with data protection guidelines.

To see more information on Vet Viewer, you can download a brochure containing all the relevant details.

http://www.vetviewer.co.uk/downloads/vet-viewer-brochure.pdf

In addition to the workshop, Veterinary Insights will be present at the Focus on Technology for Profitable Practice exhibition throughout Wednesday 17th June, 2015.

The Vet Viewer Benchmarking Service enables participating veterinary practices to better gauge their own market performance and compare their activity and results against a broad panel of similar veterinary practices. In addition, a variety of KPIs are derived directly from the PMS data and can be compared with the other participating practices on a like for like basis.

The service provides a range of relevant and comparable business data by activity type for on-going review. Veterinarians can monitor their own performance and then make appropriate changes to working practices as they see fit.

By utilising the benchmarking service, you are able to:

• Measure the specific veterinary KPIs for your practice • Benchmark your staff and practice caseload against other practices • Enable your practice to identify where it underperforms against others

In addition, by working closely with SPVS, Veterinary Insights offer a range of additional comparative reports and analysis available exclusively to SPVS members.

These include: • Segmentation of the client activity • Veterinary preventative and acute treatment categorization • Tool to analyze gross profit • SPVS specific KPIs

To learn more about how the Benchmarking Service can support your practice, please contact Veterinary Insights on 01403 800135, email enquiries@veterinaryinsights.com or visit www.vetviewer.co.uk

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Royal Veterinary College Students Discover How The Vet Viewer Benchmarking Service Drives Practice Performance 07 May 2015

Students of the Royal Veterinary College working towards their B Vet Med qualification, will learn about the importance of benchmarking to improve business performance. Alexander Arpino from Veterinary Insights, will give a presentation later this month on the Vet Viewer Benchmarking Service, at the College’s North Mimms Campus, Hertfordshire.

Students undertaking the five year course to qualify as Veterinary Surgeons, train in veterinary business management in their third year of study. Around twenty students have also elected to complete an additional intensive veterinary business management training week led by Dr Elizabeth Jackson, Lecturer in Business at the Royal Veterinary College.

Dr Jackson commented “This training is key for the development of an accomplished Veterinary Surgeon who is also able to manage a successful, sustainable business. We are delighted that Alexander has taken the time to open our student’s eyes to business metrics in the real world and demonstrate how a benchmarking system can track performance over time, as staff and business processes change. ”

Alexander Arpino, Managing Director of Veterinary Insights, will explain how the unique Vet Viewer platform enables veterinary practices to improve their performance by analysing their Practice Management System data. He said “It is a privilege to participate in this valuable training. The Royal Veterinary College is recognised for its excellence and I look forward to demonstrating the way forward for practice management and discussing this with the vets of the future.”

As part of his presentation, Alexander will be covering a number of the key practice management issues including: • The role of benchmarking in all businesses and how benchmarking has developed with the inclusion of tools such as KPIs and Dashboards • How benchmarking has improved veterinary businesses • Some conclusions on how a veterinary business can change as a result of benchmarking • A demonstration of Vet Viewer, the types of data captured and its relevance to practice management

The Vet Viewer service provides a range of relevant and comparable business data by activity type for on-going review. The service allows veterinarians to closely monitor their own performance and then make appropriate changes to working practices as they see fit.

Vet Viewer is provided free of charge to participating vet practices.

ENDS

For further information please contact: Heather Joy, Marketing Manager, Veterinary Insights: Tel: 01403 800135
Email: heather.joy@veterinaryinsights.com Or visit: www.vetviewer.co.uk

Veterinary Insights Ltd was established in 1996 and provides a range of specialist IT services to the Animal Healthcare Industry centered around Data Processing and CRM systems. www.veterinaryinsights.com

You can download a detailed brochure on the Benchmarking Service by following this link: http://www.vetviewer.co.uk/downloads/vet-viewer-brochure.pdf

Details of the B Vet Med degree and qualification may be found here: http://www.rvc.ac.uk/study/undergraduate/bachelor-of-veterinary-medicine

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Veterinary Insights Launch The Vet Viewer Benchmarking Service 15 Jan 2013

Veterinary Insights have announced that they will be exhibiting at the upcoming SPVS/VPMA event at the Celtic Manor Resort, Newport, South Wales on January 22-24, 2014.

The event will showcase their new Veterinary Benchmarking Service, known as Vet Viewer, to interested veterinarians. The service enables participating veterinary practices to compare their own activity and results against a broad panel of similar veterinary practices so that they can better gauge their own market performance.

The Vet Viewer service provides a range of relevant and comparable business data by activity type for on-going review. The service allows veterinarians to closely monitor their own performance and then make appropriate changes to working practices as they see fit.

Vet Viewer is provided free of charge to participating vet practices. It delivers monthly information to help practices get a quick understanding of key business metrics and a clear view of practice activities and the income they are generating.

Speaking from their offices in Haywards Heath, Veterinary Insights’ Managing Director Alexander Arpino said “The Benchmarking Service has been carefully designed to give practical business support to veterinarians and we have had a great response from the 100 plus clinics that have signed up to the service to date. We have plans to expand the range of services offered to enable an even wider range of meaningful data and KPIs for veterinarians to manage their businesses”

The Incomming President of the Society of Practising Veterinary Surgeons (SPVS), Nick Stuart said “We have been working closely with Veterinary Insights for over a year on this valuable service and we are delighted to say that SPVS members will have access to additional features that track practice profitability and other important financial measurements. ”

Veterinary Insights Ltd was established in 1996 and provides a range of specialist IT services to the Animal Healthcare Industry centered around Data Processing and CRM systems. Veterinary Insights

For further information please contact Veterinary Insights on 01403 800135 or visit Vet Viewer

Additionally you can download a detailed brochure on the Benchmarking Service by following this link: Download Vet Viewer Brochure

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

Visit our stand at the VPMA / SPVS Congress 22-24 January 2015 15 Jan 2007

The Veterinary Insights team will be exhibiting at the forthcoming SPVS/VPMA event at the Celtic Manor Hotel later this month.

VPMA/SPVS Congress 2015

If you are a veterinarian and would like to learn more about the Veterinary Benchmarking Service we would pleased to meet you and give you a demonstration of how it works.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com

A big THANK YOU to all of those practices who came to see us at the SPVS congress -

We had an amazing response from practices attending the recent SPVS/ VPMA congress - and also from many who were unable to attend - and we are busy processing the enrolment of these new practices to the Viewer Benchmarking service.

One of Heather, Peter or Alex will be in contact with each practice to ease the process of integrating your data, and to help with any other queries you may have.

For further information please contact: Alexander Arpino on 01403 800135 or by emailing alexander.arpino@veterinaryinsights.com