About us

Veterinary Insights specialises in adding value to data in the animal health industries – providing customers with data services, software development and support

Alexander Arpino

Managing Director of Veterinary Insights Ltd and general manager and director, DBM SARL.

Alex runs the company from offices in Handcross, and oversees all the activities at Veterinary Insights in the UK and France. Benchmarking and data has been a “thing” of his since the days before laptops.
Alex has been with the company since 2002, and spent 5 years based at the French office, before returning to the UK, to set up the British offices, and has stayed here since.

Away from work, life at home is noisy and hectic. Something to do with having three sons…..

Vanessa Franklin

Office manager

Vanessa joined us in September 2017. She is the main coordinator of all things VetViewer, and you’ll have probably spoken with her as part of her regular calls to vet practices. Nessie also handles the day to day running of the offices, and is determinedly organised. She’s an absurdly cheerful person, and is another key member of the team. At home, she has three children but absolutely no dogs, cats or animals of any sort! We’re working on that….a goldfish maybe?

Emma Whyman

Marketing Consultant

Emma has worked in the industry for more years than she cares to remember! What really makes her day is seeing the positive impact our insight makes on our clients’ businesses.

Time at home is spent with her own ready-made menagerie including dogs, cat, hens, hamsters and 2 rather oversized pet pigs. Oh, and not to forget four children. Any spare time is spent with the local running club – a great way to clear the mind!

Julia James

Data Coder

Julia is one of our data coders. A former nurse, she helps us with our data information processing, where we transform the raw data from vet practices into the information needed for our Animalytics service.

Away from work she has two grown up daughters and a son, and two crazy dogs!

Philippa House

Marketing Executive

Philippa has been writing blogs for Veterinary Insights for over a year and has now joined the business (in February 2019) on a permanent basis to help in the marketing and sales teams. Outside the office, Pip has a passion for growing cut flowers and floristry and dabbles in a bit of Yoga. At home, she has two teenagers and two equally demanding cats.


Office dog

Licking, chewing and sleeping are not activities that would normally be considered appropriate for the work place. But Boris is our office dog and we do forgive him for his odd annoying habit! Boris is very good at telling you when you’ve been on the phone for too long, and will insist on being taken for a walk every couple of hours – which means that he’s actually very good at re-affirming an appropriate work – life balance in the office.